If you’re a kind and grateful kind of person, you probably know how satisfying it feels to give someone a genuine and specific “thank you.”
Most people don’t say it, so most people don’t hear it. So when most people do hear a “thank you”, it’s like a drink of cold water in the desert.
The same is true for companies.
Companies are made of people, too. Unfortunately, most companies and customers aren’t visible to each other most of the time these days. Companies hear about problems but rarely have the satisfaction of seeing a smile on a satisfied customer’s face.
So I can tell you from firsthand experience that it’s kind of a big deal when a customer takes the time to say “thank you” or tells us how our product is making their life better.
@BitPay shoutout to yall for coming thru clutch on the debit card!!!! I have 25.00 in BTC I can actually use for gas 😆🙌🏾📈📈📈📈— Johnny Bravo (@DntSaveHer) August 28, 2019
It’s a little thing, but this guy’s tweet put a little more gas in our tank to do the work.
I did the same for another product I love recently:
.@anchor is 100% my fave tech platform to use right now. Takes all the work straight out of launching a podcast. Heck, I could create 5 podcasts in an hour with this service, and you couldn't stop me 🎙️💪💡— James L. Walpole (@JamesLWalpole) September 5, 2019
Such is the future of all once-specialized tech skills. Thanks, ⚓️team! pic.twitter.com/IWrNHr1aH7
This didn’t take much time but could a surprising impact on the quality of someone’s day at Anchor. And who knows? Maybe they posted this in the company chat. Maybe it made 80 peoples’ days. And maybe it encouraged some people to keep creating value for people like me.